Seven Year Premium Protection Warranty
The people who work with our company to conceptualize, design, manufacture and bring to reality our laser tag system have been stellar in their performance!
And it was this confidence in our product that inspired us to offer the very best and most comprehensive warranty in the business.
Not only do we stand by the fact that our manufacturing techniques are the finest in the industry…
Not only have we proven year after year that our reliability and durability are superior to anything else in the marketplace…
We also offer you our 7 Year Premium Protection Warranty!
We do it because we know that the electronics we build are good. Very good!
We know that our product is more durable and reliable than any other laser tag equipment on the market. We’ve proven that to be true. More and more of our sales every year are to customers of competitive laser tag systems. They trade in their equipment because…
- They’re tired of the problems with the downtime and maintenance costs.
- They’re tired of having their equipment in constant disrepair.
- They’re tired of being left floundering from lack of manufacturer support.
We offer a great warranty and we provide terrific support. We stick with you every step of the way. Our equipment is tough – very tough.
It takes a beating and keeps on ticking.
The last thing that you want to think about when you are operating a family entertainment center is fixing your equipment.
Particularly electronic equipment.
That’s why we go the extra mile to be sure that everything works as well as we can possibly get it to work before sending it out the door.
At LaZer Runner we do what we say - namely we provide a product that is durable, reliable and affordable. Reliable electronics provides your players with a higher level of enjoyment and allows your operator to concentrate more on promoting sales than "putting out fires" all day and giving refunds. All of our electronics have been built to the same standards and specifications as demanding industrial and military applications!
Does our system require some maintenance?
Of course it does. But relatively little when compared to every other system. In the rare event of a problem, we can instantly help you in a number of ways…
• Extensive Warranty and Service Staff
Our fully staffed warranty and service department has over 25 years experience in the electronics industry. Our trained and certified electronic technicians know what customer service is all about and strive to be the best.
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Here's what our customers say...
"With LaZer Runner, you have an unique team of experts on ‘Your Side’. Where else but LaZer Runner could you receive prompt, efficient technical support with a 24 hour emergency service number, where a technician actually calls you back!!! They even give you the option of loaner boards, while yours are being repaired."
Emile Arabo
J.A. Entertainment Inc., MI |
• 24 Hour Service Hotline
We provide our customers with a 24 hour service hotline. We understand that the amusement industry does not operate during the traditional 9 to 5 workday. LaZer Runner owners can contact a technician at any time during the day or night – 24 hours a day! Our service department is always ready to respond now – RIGHT NOW!
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Here's what our customer say...
"I would like to congratulate your company on an exceptional service department. When the equipment has [required service], we have been helped in a timely and professional manner. Furthermore, when we experience minor problems with our system, the well trained staff [at LaZer Runner] makes it easy for our employees to get the system up and running again."
Emerson Rickstrew
Putt-Putt Golf & Games, TX |
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 • Loaner Equipment
We can provide you with free loaner equipment for any critical component of the system. In the rare event that your system requires emergency servicing, our service department is right there, right now! We help you to keep operating and to obtain maximum profits!
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 • Next Day Service
Quality and speed are important qualities of any service department. LAZER RUNNER offers you instant turnaround on any parts or repairs with out next day service program.
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 • Easy Service Kit
Provided with every one of our systems is an easy service kit, complete with replacement parts for most minor repairs. LAZER RUNNER’S modular design makes servicing our equipment a "snap"!
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• Mobile Service Crews
We can dispatch one of our mobile service crews to help you. Our service crews are criss-crossing the continent installing systems, training new owners, and maintaining our customers equipment. We have the only mobile service crews in the business, and we’re at your service!
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Here's what our customers say...
"When the Battle Station was installed, your workers were two of the most hard working and pleasant people we have met in this business. Also during the installation process, [LaZer Runner] did everything possible to work with our local electrician and building enforcement official to comply with governmental requirements."
Timothy Fedele
Seabase Family Fun Center, PA |
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 • Owner's Manual
Our comprehensive owner’s manual covers everything about your system. A valuable, concise, step by step guide makes operating your system easy. Also included is a trouble-shooting guide that can walk even the non-technical person through our easy to service modular system. |
All this means one thing for you…Zero Downtime.
The bottom line is this…
LaZer Runner Laser Tag Systems are legendary for their durability and reliability. That is why there have been more LaZer Runner systems installed than all of our competitors combined.
Our service and technical support team is there to help you if and when you need them – at a moment’s notice!
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 • Customer Support
You have decided to buy a LAZER RUNNER laser tag system. There is something you should realize - you have not only just purchased the best laser tag system in the industry, but you also get the best service, technical support, marketing support and after-purchase customer satisfaction as well!
At LAZER RUNNER, we have formed an entire department with one purpose only - customer satisfaction! We are genuinely concerned with our customer after the purchase is made, and the deal is done! We recognize a 24 hour service department and marketing support is not enough.
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Here's what our customers say...
"… I have never had the pleasure of dealing with an organization, whose people are the most pleasant, attentive, sincere and just simply… nice people to do business with!!! (That’s from the salespeople to the installers, the technical supporters to the receptionist answering the phone.)"
Mark Picard
Hollywood Park, IL |
As an operator, you may have general questions or concerns about your site, or just want some advice. Right from day one, our department will maintain contact with you to ensure your TOTAL SATISFACTION! Shipping concerns, set up concerns or alterations, quality control and operation advice . . . we’ll stick with you every step of the way! It is just another benefit LAZER RUNNER delivers. One call, and our customer service department is there for you immediately!
The success of your site is everything. It means your well being as well as ours. We are not the fastest growing company in the industry by accident! The number of customers operating LAZER RUNNER sites around the world is climbing rapidly! LAZER RUNNER is committed to leading the way in every aspect of the laser tag industry. You demand profitability, durability and total customer satisfaction, all at a reasonable price. LAZER RUNNER is your answer!
• Marketing Support
Every LAZER RUNNER site is unique. Every site requires a different mix of advertising and promotional strategies. Your new site is no exception. Marketing your new LAZER RUNNER system starts from the time you agree to purchase. We’ll send you our comprehensive marketing guide complete with artwork, TV commercials, radio spots and print material, so you can start planning right away!
The LAZER RUNNER Marketing Kit contains a various mix of promotional support materials. LAZER RUNNER offers you the best in advertising and promotional support. So whether your LAZER RUNNER is a stand-alone site, or it is located within an existing FEC, our Marketing Kit contains items giving you power, impact and versatility!
We’ll get you off and running before you know it!
The LAZER RUNNER Marketing Kit gives you video and computer items in popular formats to be as flexible and user friendly as possible. You demand service, and ours does not end upon you purchasing - it is only the beginning. LAZER RUNNER offers you the most comprehensive and personal service in the industry!
You will be guided step-by-step on how to make your LAZER RUNNER even more profitable, through proven marketing techniques used by our most successful operators. You’ll get tips and hints that will help you keep the cash flow steady.
We will explain how to incorporate LAZER RUNNER into your existing facility to become an important addition to your bottom line. Your party and group sales business will explode with new customers! Previous customers will return to see what all the fuss is about.
LAZER RUNNER is leading the industry in profitability, in our product, in our technology, in our 24 hour service and in our customer satisfaction.
And this is how we make you more money . . .
 Parties!!!
Did somebody say party? You bet they did! And it’s going to happen at your LAZER RUNNER every chance they get! And we’re going to show you how to do it! LAZER RUNNER is one of the hottest new party and group attractions available!
Our step-by-step guide is going to organize you, inform you, and point you in the right direction. We’re going to show you, from real experience, how to get the groups in the door and keep them there! Watch as your overall sales climb like you’ve never seen before!
Food sales will increase!
Sales at your other attractions will soar!
Group bookings will climb!
Our unique scoring system lets you continue operating LAZER RUNNER for your regular guests while you also use it for birthday groups ALL AT THE SAME TIME! This feature is unique to LAZER RUNNER.
Why did we develop it this way?
Easy!
We’re operators of our own sites as well as manufacturers. We know what works! We know what operators need . . . we are one!
Just like you!
 Start baking more cake...
If you think you are doing a lot of birthdays now, wait until you get your LAZER RUNNER installed! The average birthday has eight kids. Guess where the birthday guests want to have their next party? That’s eight birthday parties from just one party! We’re going to show you how to set up a data base and how to use it to bring in even more birthday parties!
Wrap it up...
Running a multi venue entertainment centre? Our step-by-step guide is going to explain how and why you should package LAZER RUNNER so you can have the coolest place in town for families to spend the day! Watch as your overall sales climb! Watch as the droves of new customers stop to see what all the fuss is about! Watch previous customers rediscover your newly invigorated center! Your FEC is going to be launched into the 21st century, we’re going to help you do it, so hang on!
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Here's what our customers say...
"Skate Palace has been in operation since 1978. Never in our history have we experienced such a phenomenal growth. Birthday parties are big business. Since adding laser tag to the package our bookings are up over last year. More specifically, party bookings were up 92% over the previous year….with a financial increase of 173%…"
David Breen
Skate Palace, Inc., MA |
 
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